TWSG Case Study: From Business Support to Trusted Partnership
Farren McRae Workplace Lawyers & Consultants is a specialist firm led by John Farren, Head of the Legal Division and Alison McRae, Head of the Consulting Division. With extensive expertise across workplace law and consulting, the firm partners with employers and employees to navigate a wide range of workplace challenges.
Like many growing businesses, Farren McRae Workplace Lawyers & Consultants faced increasing demands on their time and resources. While they knew they needed additional support, they were unsure what that support should look like or where it would have the greatest impact.
Balancing day-to-day operations alongside strategic priorities was creating capacity challenges for the leadership team and making it difficult to progress important projects.
The Well-Suited Group partnered with Farren McRae Workplace Lawyers & Consultants to identify where strategic business support could add the most value.
Working remotely with the Brisbane-based team on a flexible monthly retainer, Kirilly Tilden became an extension of the business, providing support across operations, project coordination and process improvement.
Rather than working within a rigid position description, the engagement was designed to evolve alongside the firm's changing needs. This flexible approach allowed support to be tailored to where it would deliver the greatest impact at any given time.
The partnership has grown into a trusted and collaborative relationship that extends well beyond traditional administrative support.
By providing consistent, adaptable business support, TWSG helped create additional capacity for the leadership team, enabling them to focus on leading and growing the business while maintaining momentum on key projects and initiatives.
Increased capacity for business leaders
Improved progression of strategic projects
Enhanced operational efficiency and consistency
Flexible support that evolved with business needs
A trusted partnership extending beyond administrative assistance
"Working with The Well-Suited Group has given us far more than administrative support. Kirilly has become a trusted part of our business and someone we genuinely rely on. Having that level of support has created capacity, consistency and peace of mind, while also allowing us to move projects forward that otherwise would have stayed on the backburner.
The relationship has grown so naturally, and the value has extended well beyond what we originally envisaged."
Alison McRae
Co-Founder, Farren McRae Workplace Lawyers & Consultants
What began as a conversation about capacity has evolved into a trusted long-term partnership. Through flexible, strategic business support, The Well-Suited Group continues to help Farren McRae Workplace Lawyers & Consultants create the space, structure and confidence needed to focus on delivering exceptional outcomes for their clients.